Refund policy

Returns & Cancellations

We want you to be totally satisfied with your purchase of Isle of Skye Sea Salt products. If you are not satisfied and wish to return them, please let us know in writing the reason for this and return the goods carefully repackaged within 28 days to the following address:

Isle of Skye Sea Salt Company
Gaeltec Building
Glendale Road
Dunvegan
Isle of Skye IV55 8GU

If you wish to cancel or make a change to your order then you must notify us in writing either on email to info@isleofskyeseasalt.co.uk or by post to the address above. If you have already received the goods, then any goods supplied must be returned to us in their original condition and at your own expense, within 28 days of notifying us of the change or cancellation. Once we have received the goods and checked they are in re-saleable condition, we will make changes where possible or issue a refund. We will not refund any postage costs incurred.

When returning goods, we recommend you use a secure method of delivery such as First Class Royal Mail using Recorded Delivery which requires a signature on delivery, confirming receipt, as we will not be responsible for the goods until received by us.

Damaged Goods

We will take great care to ensure that you receive your order in good condition. If your goods are damaged, please email info@isleofskyeseasalt.co.uk within three days of receipt of your order, quoting your order number, so that we can address the problem with the delivery company.

Your order will be replaced or a refund arranged as appropriate.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.