Delivery & Returns
Postage & Packing
UK - £3.75
Outside UK - please contact us for a quote
We have looked into how we can minimise and simplify postage and packing costs and have established that Royal Mail is the best and most reliable service for small packages.
To post a package from Skye, Royal Mail apply a charge based on weight and size and to keep things simple and straightforward we, like many other businesses, have decided to apply a standard postage charge of £3.75 no matter the size of the order.
The upside to this is that we can send you multiple packs of our sea salt for the same cost as sending you one pack and this works out to be a significant saving compared to repeat orders for one pack.
For delivery of goods to UK mainland addresses we will normally use Royal Mail (second class) or a secure courier service.
We will endeavour to dispatch goods on receipt of order, subject to availability, and usually within 10 working days. If we are unable to fulfil your order for any reason or if the order may be delayed, we will notify you and inform you of when the order can be processed.
We will make every effort to deliver your goods as soon as possible, but cannot be held liable for any loss caused to you by late delivery. If your goods have not been delivered within a reasonable time, please contact us as soon as possible either by email or telephone to notify us. You may then cancel your order and obtain a refund. We will aim to deliver your order to the delivery address supplied.
Returns & Cancellations
We want you to be totally satisfied with your purchase of Isle of Skye Sea Salt products. If you are not satisfied and wish to return them, please let us know in writing the reason for this and return the goods carefully repackaged within 28 days to the following address:
Isle of Skye Sea Salt Company
Isle of Skye IV55 8GU
If you wish to cancel or make a change to your order then you must notify us in writing either on email to firstname.lastname@example.org or by post to the address above. If you have already received the goods, then any goods supplied must be returned to us in their original condition and at your own expense, within 28 days of notifying us of the change or cancellation. Once we have received the goods and checked they are in re-saleable condition, we will make changes where possible or issue a refund. We will not refund any postage costs incurred.
When returning goods, we recommend you use a secure method of delivery such as First Class Royal Mail using Recorded Delivery which requires a signature on delivery, confirming receipt, as we will not be responsible for the goods until received by us.
We will take great care to ensure that you receive your order in good condition. If your goods are damaged, please email email@example.com within three days of receipt of your order, quoting your order number, so that we can address the problem with the delivery company.
Your order will be replaced or a refund arranged as appropriate.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.